Khamzang Guest House

Terms & Conditions payment policy 

Please take time to read these terms and conditions governing the "www.stayladakh.com" website. By accessing this website, you agree to accept, without limitation or criterion, all of these terms and conditions of use. If you do not agree to these terms, please do not use the site.

Site Availability

The Site is accessible worldwide to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances.

 Use of www.stayladakh.com

You may only use this website to make genuine and valid reservations or purchases. You may not use this website to make any fraudulent, false and exploratory reservation. You will be financially liable for all uses of this website. You will be responsible to keep your passwords, login and account information in confidentiality.

Reservations, Amendment 

All reservations are subject to availability. Reservations made on this site are considered conditional until a confirmation number is given to the guest to substantiate the reservations by email or fax. The hotel may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any simulated bookings. Should the guests wish to amend any reservations, modifications may be made on the website at the earliest convenience. The Hotel will not be liable should it fail to provide its products and services due to unavailability. In the event that the hotel, for reasons beyond its control, need to reject or change a confirmed reservations it will use all reasonable attempt to facilitate the circumstances however if no alternative is provided to the Client, the hotel will return any deposit made and considered it cancelled. This is the limit of the hotel's liability. The hotel reserves the right to impose a cancellation fee of per room per night in the event of a late cancellation notice or a no-show at the hotel.

“ www.stayladakh.com” does not guarantee acknowledgement of reservations or transactions made on this site arising from unforeseen circumstances, omissions or errors that may sometimes occur.

Charges and Payment Terms

“ www.stayladakh.com” reserves the right to charge a deposit, where applicable, on confirmation of a reservation. If the payments are not complied with, we hold the right to cancel the booking without liability and retain the deposit. Where a deposit is required, payment can be settled by major credit card or in the event where no credit card is available, settlement in cash is necessary to facilitate the booking procedures.

Internet Rates

“www.stayladakh.com” reserves the right to change, modify and adjust the rates with or without prior notice. The rates are governed and subjected by terms and conditions stipulated by individual hotels.

Special Offers and Promotions

Offers and Promotions are subject to specific terms, conditions and restrictions listed on the site. We reserve the right to modify or alter any program, offer or promotion at any time.

Limitation of Liability and Disclaimer

Stayladakh does not warrant that errors or omissions may sometimes occur. "www.stayladakh.com" does not warrant the accuracy, timeliness, currency and completeness of the contents, including without limitation, any information relating to rates and room availability. www.stayladakh.com disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site and other worldwide web links including without limitation, as to the merchantability or fitness for any particular purpose.

www.stayladakh.com will not be responsible for any damages including without limitation, damages for loss of profits arising in contract or from your use or inability to use this site.

www.stayladakh.com does not guarantee that this site is free from infection by viruses and shall not be liable for any damages or loss.

In no event shall www.stayladakh.com nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including, without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents, even if www.stayladakh.com has been informed of the possibility of such damages.

The Site may contain links to other World Wide Web sites, either directly or indirectly and, where possible, we will make clear where such links are being made. Those sites are provided by independent third parties and www.stayladakh.com is not responsible for their availability or content.

Cancellation

Cancellation a month before arrival date 10% will be charged as blocking fee.

25% if cancelled less then a month in advance.

50% if cancelled week in advance.

50% if few of the total booked rooms are cancelled. 

100% if cancelled one day prior to booking or on the same day. Credit/Debit card cancellations will be charged 5% extra, as bank processing fee

 For Agents & B2B: Cancellation:

 A month before arrival date 10% will be billed as blocking fee

 25% will be billed if cancelled less then a month in advance.

 50% will be billed if cancelled week in advance.

50% will be billed if few of the total booked rooms are cancelled. 

100% will be billed if cancelled one day prior to booking, on the same day or No Show. 

Note: Any postponement of the booking will be treated as a cancellation will be governed by the Cancellation Policy. 

A group booking is defined as: 2 rooms or more for hotels/camps with an inventory of 4-10 rooms 5 rooms or more for hotels/camps with an inventory of 11-21 rooms10 rooms or more for hotels/camps with an inventory of 22-65 rooms Refunds only through cheque for bookings made by cash/cheque/bank transfer. Online refunds for bookings made through the website usually take 7-10 working days. Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days. The original receipt must be presented for processing the refund.

Credit/debit card cancellations will be charged 5% extra as per the Banks nomrs